W188 N11707 Maple Road | Germantown, WI 53022 USA | Phone: (262) 255-5790 | Fax: (262) 255-7206

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Email: careers@mgsmfg.com

 

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Careers

Customer Service Representative

    • Job Tracking ID: 512093-606213
    • Job Location: Germantown, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 24, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: August 28, 2017
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Job Description:

At MGS Mfg. Group, we are an engineering house, a toolmaker, a blow molder, an injection molder, and a custom machine builder all under one company. Through customer demand and active progression on our part, we have been expanding our services since we opened our doors in 1982. MGS Mfg. Group adapts to the needs of our customers along with cultivating new concepts and goals within the plastic industry. Throughout our growth and constant change, we have remained a partner to our customers, suppliers, and employees by learning from them, growing with them, and most importantly, never forgetting that without them, the evolution and success of this corporation would not have been possible.

As part of the MGS Group of Companies, MGS Germantown Division is looking for a Customer Service Representative located in Germantown, WI.  The Customer Service Representative is responsible for processing all new production part sales orders, perform contract review, and maintain and follow through on all existing orders.  Ensures timely processing, accurate management, and on-time delivery of all sales orders. 

Below are the essential duties and responsibilities:

  • Responsible for a set of accounts, handling all aspects of the customer service side on the account.
  • Process all new production part sales orders within a 24-hour period.  Perform contract review on all for accuracy (part #, revision level, pricing, adequate lead-time).
  • Maintains and follows through on all existing sales orders, working with various departments to ensure on time delivery.
  • Communicate with Customer Service Manager on all orders that will be late and follow up on these per direction given. 
  • Communicate account activity to Customer Service Manager.
  • Process customer change orders and handles requests to expedite or push out following our guidelines.
  • Communicate professionally with all internal and external customers.
  • Develop ways to set up customers appropriately in our system based on their customized program (shorter lead times, special pricing, etc).
  • Develop into primary and secondary responsibilities for other customer accounts, providing a back up role to other CSRs.
  • Lead the effort to manage aging inventory due to lack of new orders, end of programs and the disposition of old revision levels prior to shipping new revision levels as requested by customer. 
  • Fluent handling of customer web-based ordering systems.
  • Develop and maintain forecasts in our ERP system.
  • Responsible for entering key information in the ERP system:  orders, pricing, customer address maintenance, etc.
  • Identify and communicate existing issues and opportunities to improve the current procedures.
  • Must display initiative to identify and take on new challenges and opportunities over and above daily responsibilities.
  • Set up and attend customer visits when needed.
  • Attend conference calls and meetings related to customer issues/concerns.
  • Must work closely with all departments with regard to customer satisfaction.
  • Create RMAs as needed.
  • Represent MGS Germantown in a professional manner with all communications, both internal and external.
  • Participate in audits as required.
  • Set up Schedule agreements, forecasts and min/max agreements for customers as required.
  • Forward quotes to customers and responsible for making sure customers acknowledge and accept them.
  • Any other duties as assigned. 

Experience and Skills:

A qualified candidate would fulfill these requirements:

  • High School diploma or equivalent
  • Three to five years of customer service experience in a manufacturing environment, or equivalent combination of education and on-the-job training or experience. 
  • Must be detail- orientated, organized, a self-starter, able to work well with others, and take direction.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft products such as Excel, Word.
  • Data Entry skills.
  • Excellent follow up skills.
  • Ability to multi-task.

To learn more about MGS Mfg. Group, go to www.mgstech.com.  We offer an excellent benefits package including medical, dental, vision, 401K, disability, life, FSA, vacation, and holidays. MGS is an Equal Opportunity Employer.